Business Process Outsourcing (BPO)

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Business Process Outsourcing (BPO)

BPO can be defined as the transfer of an organization's entire non-core but critical business process/function to an external business partner who uses an IT-based service delivery.

BPO helps an organization concentrate on its core competencies, improve efficiency, reduce cost and improve shareholders' value. Though IT outsourcing has been happening for so many years, an increased momentum has been witnessed since the late 1990's due to the rise of Internet and Communication technologies. Several global giants from various industries have begun to realize the importance of BPO and have started outsourcing their non-core business functions. This has given a break through to many specialized BPO business partners across the globe. The BPO market is expected to grow exponentially in the coming year.

Email is increasingly becoming the preferred, reliable way to communicate with customers. However, according to recent studies, more than 45% of web-enabled businesses fail to respond to customer email queries within 24 hours, due to poor infrastructure, lack of expertise, or mishandling. Our refined infrastructure, experienced/talented team, and distinct processes ensure unsurpassed email management services to leading enterprises.

NJTECH has gained special experience and expertise in telemarketing and telesales of our client's product and services. NJTECH manages ongoing telemarketing campaigns for many US-based clients and we also offer improved market coverage, superior technology, and fast rollouts of new campaigns followed by suitable ramp-up and launch.

NJTECH’s highly skilled and motivated Telesales Representatives manage successful sales and marketing campaigns using qualified databases, predictive dialers, and other state-of-the-art technology with enhanced reporting, market testing, and remote call monitoring capabilities.

To improve customer satisfaction level and have a greater interaction with the customer, NJTECH provides round-the-clock help desk service, which may include queries related to the client's product or service, order status, account , etc. Based on its inherent capability of Software Engineering, we provide Industry Specific Support and Knowledge Management Services to increase productivity at the customer's end.